Refund & Cancellation Policy

Obelion Terminal is a digital subscription service: market charts, dealer gamma exposure analytics, screeners, indicators and a practice trading arena, delivered in your browser and in our apps. There is no physical product, so nothing is shipped and nothing is returned.

Plans are sold on a monthly or yearly term at the price shown on the plans and pricing page at the moment you subscribe. All prices are in US dollars (USD). Payments are processed by Stripe; we never see or store your full card details.

Paid plans renew automatically at the end of each billing period, at the then-current rate, until you cancel. A monthly plan renews every month on the day you subscribed; a yearly plan renews every twelve months. Your card is charged on the renewal date without further action from you, and Stripe emails you a receipt for every charge.

The next renewal date is always shown on your subscription page. If we change the price of a plan you are on, we will tell you beforehand and the new price only takes effect at your next renewal, never mid-period.

You can cancel yourself, at any time, without contacting us and without giving a reason:

1. Open the Subscription page (in the terminal sidebar, under your account).
2. Choose Manage subscription to open the Stripe customer portal, or select the Free plan to cancel in place.
3. Confirm. You will see the date your access ends.

Cancellation stops all future charges and takes effect at the end of the period you have already paid for. You keep full access until that date, and you are not charged again. We do not pro-rate or refund the remainder of a period you cancel part-way through, so cancelling early does not cost you access you already bought.

Cancel before the renewal date to avoid being charged for the next period. A charge that has already been made is handled under the refund section below.

Downgrading to a cheaper plan works the same way: it is scheduled for the end of the current period, you keep your current features until then, and no credit or refund is issued for the difference. Upgrading applies immediately and Stripe charges only the prorated difference for the rest of the period.

If you cannot reach the subscription page for any reason, email support@obelion.net and we will cancel it for you. We will never refuse or delay a cancellation request.

A charge can be refunded within 7 days of the date it was made. Within that window, tell us you want a refund and you get one. You do not have to justify the request and we will not ask you to stay.

To request a refund, use whichever is easier:

• Open a support ticket under the billing category, or
• Email support@obelion.net.

Include the email address on your account and the receipt or invoice number from the Stripe receipt we emailed you, so we can find the right charge. Every billing request is read and answered by a person.

We aim to reply within one business day and to approve eligible refunds within two business days of the request. Refunds are issued to the original payment method through Stripe. Once we issue it, your bank or card issuer typically takes a further 5 to 10 business days to post it to your statement, which is outside our control.

A refund ends the subscription it paid for, so access to the paid tier stops when the refund is issued and the account returns to the Free plan.

Outside the 7-day window

Except where applicable law gives you a non-waivable right to a refund, charges older than 7 days are non-refundable, and we do not give refunds or credits for partial billing periods, unused time, downgrades, or access that was already made available to you. We will still look at anything that went genuinely wrong, such as a duplicate charge, a charge after a confirmed cancellation, or a charge you did not authorise. Contact us rather than assuming.

Before you dispute a charge

If a charge looks wrong, please contact us first. We can usually resolve it the same day, and a refund from us reaches you faster than a card dispute does. If you do not recognise a charge on your statement, it will appear under our Stripe statement descriptor rather than a bank name, so check the receipt we emailed you before disputing it.

The Free plan costs nothing, is not billed, and needs no cancellation. If we offer a discounted or promotional period, the discount applies for the stated number of billing periods and the plan then renews at the normal price, which is shown to you before you pay. Promotional pricing does not change anything on this page: the same cancellation and refund terms apply.

A real person answers support. Reach us by any of these:

• Support ticket (fastest, and it carries your account context): https://obelion.net/support
• Email: support@obelion.net
• Phone: +1 786 983 3983

We answer tickets and email Monday to Friday, and aim to reply within one business day. Billing and refund questions are prioritised. Common questions, including this policy in short form, are answered in the FAQ.

Obelion Inc.
Valley Stream, NY, USA

The full terms of sale, including the sections on liability and governing law, are in our Terms & Conditions. Where this page and the Terms describe the same thing, they are meant to say the same thing; if they ever disagree, the Terms govern and we will fix the mismatch here.