Frequently asked

Use the Sign in button in the top-right corner. We support email + password and Google sign-in. There is no separate sign-up flow — entering a new email creates the account automatically.

Click 'Forgot password?' on the login screen. We'll email you a reset link valid for 60 minutes. Check your spam folder if it doesn't arrive in two minutes.

Yes — open a support ticket below with the new email address and we'll migrate your account. We don't currently expose self-service email change to prevent account takeover.

Submit a ticket under 'account' asking us to delete it. We'll remove all personal data within 7 days, per our privacy policy.

Free covers the basics. Origin unlocks Arena multiplayer, more indicators, and saved charts. Obelisk adds advanced GEX views and earnings deep-dives. See /product for the full breakdown.

Yes. Paid plans renew automatically at the end of each billing period at the then-current price until you cancel — monthly plans every month, yearly plans every 12 months. Stripe emails a receipt for every charge, and your next renewal date is always shown on the Subscription page. See /refunds for the full renewal and cancellation terms.

Open the Subscription page in the terminal sidebar — you'll see a 'Manage subscription' button that takes you to Stripe's customer portal where you can cancel or change plan. You can also just pick the Free plan to cancel in place. Cancelling stops all future charges and your access continues until the end of the current billing period, so cancel before your renewal date to avoid the next charge. Step-by-step instructions are on /refunds.

Yes, within 7 days of the charge. After that we are not able to process one — the window is stated in the Terms and is the same for everyone. To request one: open a support ticket under the 'billing' category with your account email and the receipt number from your emailed receipt. We reply to every billing ticket; refunds are reviewed by a person, not issued automatically. Full policy, including timing: /refunds.

Invoices are sent automatically by Stripe to the email on your account. You can also download them anytime from the Stripe customer portal (linked from /subscription).

Free and basic tiers work out of the box with Yahoo data. For real-time intraday data plug in your own Tradier or Polygon key under Settings → API Keys. We never proxy or store data on your behalf — your key goes browser → provider directly.

Indicators are tier-gated. Open Settings → Indicators and check the ones unlocked at your tier. Upgrading immediately unlocks the rest — no reload required.

Saved layouts live in Settings → Charts. They sync across devices when you're signed in. Local layouts on a device you've signed out of will not carry over.

CBOE end-of-day options chain, refreshed every five minutes during market hours. We compute dealer gamma exposure per strike server-side — no API key needed on your end.

GEX uses CBOE data which only updates during US market hours (9:30–16:00 ET). Outside those hours the chart shows the last available snapshot.

Competitive paper trading on real historical market data. Compete head-to-head or solo against the clock, with full P&L tracking and a leaderboard.

Queue depth varies by time of day. You can hop into Solo mode any time, or invite a friend with the room link. Average wait at peak (evenings ET) is under 30 seconds.

Try hard-refresh (Ctrl/Cmd + Shift + R). If it persists, check the symbol is correct and the market has historical data for the selected timeframe. Crypto and forex are 24/7; equities follow exchange hours.

We pause streams when the browser tab is backgrounded for over 10 minutes to save bandwidth. Click back into the tab and the stream resumes automatically.

Open the support form below, select category 'bug', describe what happened and what you expected. The form will offer to capture a screenshot of the current page — include it, it helps us a lot.